COVID-19 Response


What to expect when you visit your local Liquor Mart

The COVID-19 pandemic continues to impact how we live, interact with friends and family, and shop in retail stores. When visiting your local Liquor Mart, here’s what you can expect:



Posted September 28, 2020

In-store returns temporarily suspended in Winnipeg, Selkirk and Stonewall

Manitoba Liquor Marts has temporarily suspended in-store product returns at all Liquor Mart locations in Winnipeg, Selkirk and Stonewall. Please hold on to your receipt and product to be returned. Returns with proof of purchase will be honoured at a later date.

Although we know this may be an inconvenience to some, these times are simply not business as usual. Thank you for your cooperation and understanding.

*Licensees should email channel.partners@mbll.ca for more information about processing product returns during the COVID-19 pandemic.

Learn more about our product return policy.

 


 

NOTICE: Face masks are mandatory for all staff and customers at all Manitoba Liquor Mart locations.

Learn more about this new policy and find the answers to some of your frequently asked questions about mandatory masks.

 


 

We are open, but please check our hours.

Please visit liquormarts.ca/hours for more information.

 

Please keep your distance.

We are following public health orders to ensure two metres, or six feet, of physical space between individuals at all times.

Based on these guidelines and the square footage of each Liquor Mart, the number of customers and staff allowed in the store at any one time will vary depending on the overall size, with the largest store not having more than 40 people in it at a time, while smaller Liquor Marts will have fewer.

To ensure appropriate social distancing is being followed:

  • Our employees will remind our customers to space themselves out while in-store.
  • Floor decals have been installed to indicate suitable spacing while waiting in line.
  • At stores with controlled entrances, you may be asked to wait outside until the previous customer has cleared the vestibule.
  • While waiting outside, please be aware of physical distancing guidelines and leave two metres (six feet) between yourself and the next person in line.
     

To Protect & Serve.

We remain committed to doing what we can to protect the health and safety of our employees and customers. As new information about COVID-19 preventative best practices becomes available, Manitoba Liquor Marts will evolve, expand and implement initiatives as needed.

On August 6, we joined many other local businesses in proactively mandating the use of face coverings for our Liquor Mart employees, regardless of whether physical distancing requirements can be maintained. We encourage all Liquor Mart customers to wear a non-medical mask when shopping in our retail stores.

Earlier this spring, for the protection of our employees, plexiglass shields were installed at all Liquor Marts across Manitoba. Please be ready to show your AIR MILES card as scanning will take place through the shield. The same goes if you appear under the age of 25 and need to show us your ID (age verification at those Liquor Marts currently without controlled entrances). And while we are happy to provide you with a recyclable paper bag or cardboard box, you will be required to pack your own items.

We have increased the scope and intensity of our cleaning procedures in Liquor Marts. The guards working at stores with controlled entrances are cleaning and disinfecting their gloves, equipment and pass-through slot before serving the next customer:

  • the guard's gloves are cleaned and disinfected after handling each customer's ID;
  • the metal pass-through slot is cleaned with a hydrogen peroxide disinfectant after each customer;
  • ID scanning equipment is wiped down after each use with a hydrogen peroxide disinfectant;
  • the glass security partition is cleaned regularly; more often if customers have sneezed, coughed, etc. within the space; and
  • implemented staggered customer entry to ensure proper social distancing within the vestibule.

We have assigned extra cleaning staff from the Casinos of Winnipeg to assist with the increased cleaning duties in stores. In addition, at all Manitoba Liquor Marts, the following measures are in place:

  • sanitizer pump stations are available to customers and employees;
  • regular cleaning of countertops, pin pads, and other high traffic areas; and,
  • occasionally, stores may be temporarily closed to conduct a full deep cleaning.

Updated August 17, 2020


How You Can Help.

  • If you are experiencing flu like symptoms, or are self-isolating, please don’t visit your local Liquor Mart. It’s up to all of us to do what we can to reduce the spread of COVID-19. 
  • Please pay with credit or debit card whenever possible to reduce the handling of cash.
  • Please be prepared to pack your own liquor items. We are happy to provide you with a recyclable paper bag or box if needed.
  • Consider giving our home delivery service a try. Place and pay for orders online and have it delivered right to your door. Delivery service is available in Winnipeg and Brandon only.
  • Don’t forget to leave lots of room (two metres, or six feet) between you and other customers while you shop and wait in line.
  • Please be patient with our employees, our security, and with each other. We’re all doing the best we can.
     

Our Return Policy.

Please bring your item(s) to be returned along with the applicable receipt(s). Returns on purchases made between February 8 and June 8, 2020 will be honoured with proof of purchase.

*Licensees should email channel.partners@mbll.ca for more information about processing product returns during the COVID-19 pandemic.

For products purchased after June 8, 2020, customers may return any unopened product for refund, providing:

  • it was purchased at a Liquor Mart,
  • it is in saleable condition,
  • it is returned with the receipt, and
  • it is within 30 days of purchase.

If you have questions about our Product Return Policy, please contact us.

Manitoba Liquor & Lotteries continues to closely monitor this evolving situation. We have been diligent in following all Manitoba Health and Public Health Agency of Canada guidelines, implementing preventative measures designed to keep our customers and employees safe while reducing the spread of COVID-19. The health and well-being of our customers and employees has, and will remain, our top priority.
 

Product Availability.

Pandemic-related challenges have caused disruptions across the global liquor supply chain, which is impacting inventory levels at Manitoba Liquor Marts. While we continue to work closely with our partners to reduce the impact to our customers, we do anticipate that supply chain and inventory issues will likely continue for the foreseeable future. We thank you for your patience.  

Updated August 5, 2020