Shop Online Q&A

How Shopping Online Works

How Delivery Works in Winnipeg
Step 1 – Shop
Fill your online shopping cart by clicking “Add to Cart” on eligible products. Note: not all products are available for Delivery.
 
Step 2 – Checkout 
Click the “My Cart” link at the top of the page to review your order and continue to “Checkout.” Simply fill out the form with your information and select a preferred delivery time. You must pay with either VISA or Mastercard at time of checkout.
 
Step 3 – Confirm
Check your email inbox (or junk mail) for your order confirmation message. Review it carefully to make sure all the information listed is correct. Once an order is placed, changes cannot be made. To cancel an order, email our team at shop.online@mbll.ca
 
Step 4 – Get Ready!
The individual accepting the order delivery will be asked to show proof of age. Make sure you have valid, government-issued photo identification ready at the time of delivery. Delivery is for personal use only.
How Click & Collect Works in Winnipeg
Step 1 – Shop
Fill your online shopping cart by clicking “Add to Cart” on eligible products. Note: Not all products are available for Click & Collect in Winnipeg. 
 
Step 2 – Checkout 
Click the “My Cart” link at the top of the page to review your order and continue to “Checkout.” Simply fill out the form with your information and select your preferred pick-up location and pick-up window. You must pay with VISA or Mastercard at time of checkout. Note: Click & Collect orders cannot exceed $1500 (before taxes and fees).
 
Step 3 – Confirm
Check your email inbox (or junk mail) for your order confirmation message. Review it carefully to make sure all the information listed is correct. Once an order has been placed, changes cannot be made. To cancel an order, email our team at shop.online@mbll.ca. The email will also contain instructions on how to collect your order.
 
Step 4 – Collect!
Drive to the Click & Collect parking zone during your designated pick-up window.  Park in Click & Collect designated parking spots and stay in your vehicle. Call the phone number on the sign to let our staff know you have arrived. Make sure you have your order confirmation and valid, government-issued photo identification ready at the time of pick-up. Click & Collect is for personal use only. 
How Click & Collect Works in Brandon
Step 1 – Shop
Fill your online shopping cart by clicking “Add to Cart” on eligible products. Not all products are available for Click & Collect in Brandon. 
 
Step 2 – Checkout 
Click the “My Cart” link at the top of the page to review your order and continue to “Checkout.” Simply fill out the form with your information and select your preferred pick-up location and pick-up window. You must pay with VISA or Mastercard at time of checkout. Note: Click & Collect orders cannot exceed $1500 (before taxes and fees).
 
Step 3 – Confirm
Check your email inbox (or junk mail) for your order confirmation message. Review it carefully to make sure all the information listed is correct. Once an order has been placed, changes cannot be made. To cancel an order, phone the Brandon Victoria Liquor Mart at 431-541-9760. You will recieve a second email when your order is ready for pick-up. This email will contain instructions on how to collect your order.  
 
Step 4 – Collect!
Drive to the Click & Collect parking zone once you recieve notification that your order is ready. Your may enter the store and ask for assistance from an associate. Alternatively, you may park in Click & Collect designated parking spots and call the phone number on the sign to let our staff know you have arrived. Make sure you have your order confirmation and valid, government-issued photo identification ready at the time of pick-up. Click & Collect is for personal use only. 

Frequently Asked Questions

Do I need an account to place an order?
No. An account is not required to place an order for Delivery or Click & Collect. Simply start shopping by adding items to your cart on our website. 
 
What stores offer Click & Collect?
In Winnipeg, Click & Collect is available at Southglen, Fort Richmond, Dominion, Northdale, & Grant Park Liquor Marts.
In Brandon, Click & Collect is available at the Brandon Victoria Liquor Mart. 
 
Where does Liquor Mart deliver to?
Delivery is available within the City of Winnipeg and the City of Brandon. Currently our system requires orders to be placed online for Winnipeg deliveries. Brandon orders must be placed via phone at 204-571-5105.
 
Is there a fee for Delivery?
The delivery fee is $12 plus tax. You can order a maximum of 10 cases. There is no fee for Click & Collect. 
 
Why is your delivery charge more than some beer vendors/restaurants? 
The cost of alcohol delivery for restaurants is often absorbed into the delivery cost for the food that is delivered. Beer vendors set their own rates and may only service certain neighourhoods or have other conditions that allow them to offer lower delivery rates. 
 
Is there a fee for Click & Collect?
No. Our Click & Collect service is free of charge.
 
How do I pick up my order for Click & Collect?
For Winnipeg orders, you will receive a confirmation email with pickup instructions for your chosen pick-up window. For Brandon orders, you will receive a notification when your order is ready.
 
When you arrive at the store for your pick-up:
 
Park in Click & Collect designated spots and stay in your vehicle*.
Call the Click & Collect phone number located on your order confirmation email. 
Have order number and valid government-issued photo ID ready.
 
*Note: We strongly recommend and appreciate customers wearing a mask when interacting with store staff. 
 
What do I need to bring with me to pick up a Click & Collect order?
You must have your order number and valid government photo ID in order to collect an order. 
 
How do I change or cancel my order?
To make changes to your order, email our team at shop.online@mbll.ca
Note: To make a same-day cancellation for a Brandon order, please phone the Brandon Victoria Liquor Mart at 431-541-9760. 
 
Why are some products not available for Delivery or Click & Collect?
We offer hundreds of our top-selling products for Delivery and Click & Collect. We are steadily increasing our selection of eligible products and hope you check back soon.
 
Do you offer same-day delivery or pick up?
In Brandon only: we aim to offer same day pick-up when an order is placed within 2 hours of store closing. We do not offer same-day delivery in Brandon, or same-day Click & Collect/Delivery in Winnipeg. 
 
What is your return policy?
 
Can Liquor Mart staff place my order in my trunk for me during pick up?
Liquor Mart staff will place orders into your vehicle if you request and it is deemed safe to do so.
 
What payment methods are accepted?
Online orders can be placed using VISA or Mastercard.  We do not accept VISA or Mastercard debit cards.
 
What ID is accepted?
You must provide valid, government-issued ID in order to collect an order for Delivery or Click & Collect.  Visit this link to see examples of acceptable ID: https://lgcamb.ca/public-education/bring-id/.  If delivery cannot be completed due to failure to show acceptable ID, the delivery fee will not be refunded.
 
Can someone else pick up my Click & Collect order?
Yes. The person picking up an order must present the order number as well as valid government-issued photo ID.
 
Can I place an order for Delivery with a different shipping address than my billing address?
Yes, you can place an order to be delivered to an address that differs from your billing address.  The recipient at that address will be required to show valid, government issued ID in order to accept the order.
 
Can I use a gift card to pay for Delivery or Click & Collect orders?
Sorry, at this time you cannot use a gift card to pay for Delivery or Click & Collect orders.
 
What if there is a problem with my Click & Collect order?
Please let staff know about any issues with your order when you collect it.  If you notice an error later, contact shop.online@mbll.ca. Sorry, we cannot add or remove items from your order at time of pick up unless it is to correct an error.
 
What if I can’t be home to accept my Delivery?
If an order is unsuccessful because the recipient is not home, the delivery fee will not be refunded. We will try out best to accommodate changes to orders if enough notice is given. Please let us know as soon as possible about any requests to your order at shop.online@mbll.ca.
 
What if I cannot pickup my order on time?
If you cannot pickup your order on time, please email us at shop.online@mbll.ca. 
 
I did not get a confirmation email.
Please check your spam or email bin for a missed email confirmation from Manitoba Liquor Mart. If you still do not have a confirmation email, please contact shop.online@mbll.ca
 
Can I place an order for my business?
No. Delivery and Click & Collect is for personal use only.
 
Other Questions?
Email us at shop.online@mbll.ca or call us at 204-987-8555.